@leegolding, precisely because it was a final bill, they probably cannot compromise.
If you were disconnected because of already not keeping up with the bills, and had not pre-arranged flexible payment, you must be able to see this from Talktalk's perspective too. It costs them to administer and chase up payment.
There are contact details to reach support and advice outside Talktalk on this page:
https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934
Staff will be away until after the Bank Holiday. Please wait for them to respond, if you wish further help on the forum.
They will need to identify your account, so complete your community forum profile details. Go via your avatar/name; settings; Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
