Your Account

john7 · ‎17-08-2023

I am currently having lots of difficulty getting a stuck order removed so that my account can be cancelled. I recently upgraded from fibre 65 to full fibre 150 and in order to do this, a new account was set up because of the said stuck order. Consequently I have been billed for both lots of fibre.

I rang on 7 August to sort this out and an escalation was raised but nothing has happened as yet. I do not want to be billed again in September for fibre 65 as this was upgraded on 17 July.

Can someone PLEASE help and get this sorted?

Thanks John Ashurst

Arne-TalkTalk · ‎18-08-2023

Thank you for completing security.

I have requested the stuck order is progressed ASAP.

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Arne-TalkTalk · ‎18-08-2023

Hi @John761

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

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Gliwmaeden2 · ‎17-08-2023

Moving this to the billing section for you, @john7.

Gliwmaeden2, a fellow customer.

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Your Account

Stuck order and cancellation of an account