Stuck order and cancellation of an account

[john7]

I am currently having lots of difficulty getting a stuck order removed so that my account can be cancelled. I recently upgraded from fibre 65 to full fibre 150 and in order to do this, a new account was set up because of the said stuck order. Consequently I have been billed for both lots of fibre. 

I rang on 7 August to sort this out and an escalation was raised but nothing has happened as yet. I do not want to be billed again in September for fibre 65 as this was upgraded on 17 July.

Can someone PLEASE help and get this sorted?

Thanks John Ashurst 

[Arne-TalkTalk]

Thank you for completing security.   

I have requested the stuck order is progressed ASAP.

[Arne-TalkTalk]

Hi @John761 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @john7.