Talk Talk refuse to port our number to our new supplier

[Frogmella]

I have moved to Gigaclear. (500mbps for £19 a month). I am out of contract with TalkTalk.

I want to port my home phone number over to Gigaclear but TalkTalk are refusing the request because of an "open order".

There is no open order because I haven't been in contact with TalkTalk since the service first began.

How can I speak to a human and get this resolved?

[Arne-TalkTalk]

Hi, Its still being processed

[Frogmella]

Has the matter of the phantom "outstanding order" been resolved? Gigaclear have asked me to let them know so they can resubmit their request to port the number.

[Arne-TalkTalk]

Hi Frogmella

We have found the switch order it looks to be still in progress, so we have requested the network team to progress this to completed ASAP. 

Regards

[ferguson]

I have re-escalated for you. 

[Frogmella]

STILL WAITING.........This is URGENT.

[ferguson]

OK, no worries. Wait for the support team to respond.

[Frogmella]

Sorry, I do not know what the "One-Touch" switch process is. I started this process weeks ago and have thrown-away the original sales literature as I thought the matter was concluded. I rang the Gigaclear purchasing number that said they would handle the transfer of service and that I would need to do nothing.

Now they say TalkTalk are not co-operating. I have had no contact from TalkTalk advising me of any problem.

[ferguson]

@Frogmella 

I have moved this to the Billing section where it can be more appropriately dealt with, it's not an issue with your home phone as such. Did you move to Gigaclear using the One Touch Switch process? The support team here can check what the issue is at the TalkTalk end, it sounds like a stuck order for some reason.