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Talk Talk refuse to port our number to our new supplier

Frogmella
Participant
Private Message

3 hours ago

Message 2 of 2

I have moved to Gigaclear. (500mbps for £19 a month). I am out of contract with TalkTalk.

I want to port my home phone number over to Gigaclear but TalkTalk are refusing the request because of an "open order".

There is no open order because I haven't been in contact with TalkTalk since the service first began.

How can I speak to a human and get this resolved?

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1 REPLY 1

ferguson
Community Star
Private Message TalkTalk

2 hours ago

Message 1 of 2

@Frogmella 

 

I have moved this to the Billing section where it can be more appropriately dealt with, it's not an issue with your home phone as such. Did you move to Gigaclear using the One Touch Switch process? The support team here can check what the issue is at the TalkTalk end, it sounds like a stuck order for some reason. 

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