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Being billed after leaving…….again!

Purange
First Timer
Private Message TalkTalk
Message 3 of 3

I’ve just been billed for my old email, this is after going through all this last year . Which after a lot of frustration (AI help bots) I managed to find a phone number and speak to a helpful person and close my email account. Or so I thought. 
I read in your T&Cs that if I don’t pay there will be a fee added and then service will be withdrawn, is this the only way to leave?

yours fed up

Neil c

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Purange

 

The account is cancelled, The charge has been removed.

 

Apologies for any confusion

 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to the billing section, @Purange.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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