sorry for the long rant but this is unbelievable
So time to renew, not hearing great so get my daughter to help, after ages as a pensioner they want me to send proof I am a pensioner
they send a form about universal credit?
i phone again with help - get no where so request a complaints call back
comes up for Monday ( text to my phone) nothing - another text saying Tuesday - nothing then - get a text your complaint is complete!! What no one has called!
spend the next 2 hours getting through to retentions, get an offer of £25 per month, they send a contract and I was just about to agree and she mentions the £5 discount is only for 3 months ( hidden terms and conditions that the contract may include a limited time offer! Which is not detailed)
tell her to stop I don’t agree - she hangs up!!
spend another 40 mins getting to retentions to find out the £5 a month she initially offered as for 24 months was overruled by a manager.
by this time I am out of contract by 1 day so the monthly charges go from £28 a £50! For their incompetence
finally get someone who offers a credit and a reduction for 3 months - but a huge part of this is taken up with the increase in charges for them not calling me back for a week
Over a week of stress, feeling ripped off, hidden contract terms. If I wasn’t worried about a lack of service I would change tomorrow!
thank goodness my daughter listened to everything as of on my own I would have been conned.
