Transfer from Shell and connectivity issue

[kulosy]

Hi. I was transfered from Shell to Talk Talk. When I try to log in to my talk talk account it log in to my old account. I am trying to report that there is something with my internet. Constantly loosing connection. I was even noot been able open Talk Talk web site. When I checked speed test it was less than 40 Mb when I pay for 100. Anyone can help me with that please?

[Arne-TalkTalk]

Hi @kulosy
 

I have removed the old details 
 

Can you try to register your new account https://www.talktalk.co.uk/login/

Any problems let me know. 
 

[Gliwmaeden2]

When staff pick this up, they'll remove the old details and then you can try registering My Account afresh, @kulosy.

They are on here Monday to Friday during the day. 

I'll move this to the billing section for you, as it's to do with your account.