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Transfer from Shell and connectivity issue

kulosy
First Timer
Private Message TalkTalk
Message 3 of 3

Hi. I was transfered from Shell to Talk Talk. When I try to log in to my talk talk account it log in to my old account. I am trying to report that there is something with my internet. Constantly loosing connection. I was even noot been able open Talk Talk web site. When I checked speed test it was less than 40 Mb when I pay for 100. Anyone can help me with that please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @kulosy
 

I have removed the old details 
 

Can you try to register your new account https://www.talktalk.co.uk/login/


Any problems let me know. 
 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

When staff pick this up, they'll remove the old details and then you can try registering My Account afresh, @kulosy.

 

They are on here Monday to Friday during the day. 

 

I'll move this to the billing section for you, as it's to do with your account. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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