Gift / Reward Card

[Hopper2]

Hi Good Morning

Can anyone from support do a quick check to see where my reward card has gone as it's well past the 45 days from service going live

Many Thanks

[Gliwmaeden2]

It does just seem to take ages, @Hopper2, but I'll re-escalate this for you again.

[Hopper2]

Thanks so much for chasing this up - know it's not something you can directly deal with here but thanks for trying 🙂

Is there a better way of escerlating this? 

[Arne-TalkTalk]

Ill chase this up again, sorry its taking so long.

[Gliwmaeden2]

Re-escalated for you, @Hopper2.

[Hopper2]

Is there any update?  Can I call up the support/billing team and get a reference for this? 

[Arne-TalkTalk]

Thank you, I will escalate this for you.

[Hopper2]

The gift card was on your site.  (I did go through topcashback but that's a completely different cashback and nothing to do with TT)

After you enter details under https://new.talktalk.co.uk/address then it used to list all the products available in like three columns. 

At the top in yellow it then said cashback card would be available. 

To be honest I cannot remember the value but it was part of the reason I choose TT as helped reduce to overall monthly cost.  (I think it might have been £75?)

[Arne-TalkTalk]

Hi @Hopper2

Can you confirm some more information please 

How much was the voucher for ?

Did you sign up through a 3rd party site (ie comparthemarket) ?

Thank you.

[Hopper2]

Just wondering if there was any update to this? 

I supplied details last week and have heard nothing

[Arne-TalkTalk]

Hi Hopper2

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards