Gift / Reward Card

[Hopper2]

Hi Good Morning

Can anyone from support do a quick check to see where my reward card has gone as it's well past the 45 days from service going live

Many Thanks

[Gliwmaeden2]

@Beggsy, this thread is old, but also, staff much prefer you to start your own topic for this sort of support issue.

Please return to the message board and click on start a topic to begin your own thread. 

Staff will respond after the weekend. 

It usually takes a minimum of 42 days (30 working days) for vouchers to come through. Some are 90 days, so it may not be quick.

[Beggsy]

Hi, I was told I would receive a £80 voucher for renewing my talk talk account. I have been with talk talk for many years but about two months ago I cancelled my account hoping to get a better deal elsewhere. I came back to talk talk on the understanding of a reduced tariff (which I got) but so far I have not received the voucher. I would be thankful if you could advise me on this matter. Thanks.

[Gliwmaeden2]

It does just seem to take ages, @Hopper2, but I'll re-escalate this for you again.

[Hopper2]

Thanks so much for chasing this up - know it's not something you can directly deal with here but thanks for trying 🙂

Is there a better way of escerlating this? 

[Arne-TalkTalk]

Ill chase this up again, sorry its taking so long.

[Gliwmaeden2]

Re-escalated for you, @Hopper2.

[Hopper2]

Is there any update?  Can I call up the support/billing team and get a reference for this? 

[Arne-TalkTalk]

Thank you, I will escalate this for you.

[Hopper2]

The gift card was on your site.  (I did go through topcashback but that's a completely different cashback and nothing to do with TT)

After you enter details under https://new.talktalk.co.uk/address then it used to list all the products available in like three columns. 

At the top in yellow it then said cashback card would be available. 

To be honest I cannot remember the value but it was part of the reason I choose TT as helped reduce to overall monthly cost.  (I think it might have been £75?)

[Arne-TalkTalk]

Hi @Hopper2

Can you confirm some more information please 

How much was the voucher for ?

Did you sign up through a 3rd party site (ie comparthemarket) ?

Thank you.

[Hopper2]

Just wondering if there was any update to this? 

I supplied details last week and have heard nothing

[Arne-TalkTalk]

Hi Hopper2

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards