Unable to Access my Latest Bill Details on my Account

[brewerp]

Having received the usual Talk Talk email stating that my latest Talk Talk bill has arrived, I clicked on the link as usual to view my bill details. I am able to access my account but despite several attempts have not been able to access the bill details. I just get an endless message stating 'loading...' Please advise.

P. Brewer.

[ferguson]

Unlike other fora, this community has a dedicated team of TalkTalk support staff which deals with individual issues from individual customers. So if you start your own topic they can look into this for you. Posting on other threads will achieve nothing I'm afraid, unless you just wish to let off steam. 

[cas1701]

February can't come soon enough, then I'm off when my contract ends.

[cas1701]

😂😂

[cas1701]

Well, that's pointless. We are all having the same issues so it needs to be looked at collectively, not dividing up everyone's problems into tiny little bits that get lost. So, no this is the right place for it.

It would appear that TT, unlike other fora which insist that if your topic/issue is the same as someone else's that started an original thread then you post into that same thread, TT wants you to create threads ad infinitum so that they can just deal with one issue at a time. Doesn't make sense to me and I wonder why?

[Flyer77]

Hi,

I raised this issue some time ago and jumped through all TT hoops but nothing resolved the issue. I spent over 10 hrs on the phone to TT.!!

I think that TT is in the process of being sold and the My Account info is handled by an outside company who will not resolve this and other issues until the company's future is resolved. Auto payment by credit card has also been removed.

I resolved my issue by refusing to pay their bills until I received copies of my bills (which TT legally have to provide) I told them I would not pay extra for sending these paper bills.

I received copies of my bills together with a charge for issuing them. 

I refused to pay this extra and raised a formal complaint. Result, they withdrew the charge and gave me a free month as compensation.

Its not the agents fault as they are kept in the dark and TT just expects them to fob off customers.

Steve T

[damianjk]

thanks Ferguson,

I've already raised it and it's not yet fixed and it's been going on for months and plenty of people suffering are unaware that it's affecting others and hence waste their time trying to fix something that can only be fixed at TT's end.

Do I need to raise the same problem again as a new topic?

[ferguson]

@damianjk 

TalkTalk have an obligation to advise you that a payment is due and they do so via email. This is not a generic discussion as most customers do not have problems accessing My Account. If you do, then please start your own topic.

[damianjk]

Well, this has been raised multiple times and not fixed.

In the meantime, what's the problem with simply attaching a pdf of the bill to the notification email sent out. Why send an email advising that a bill is ready to view and then forcing people to log on to 'my account'  to view that bill when it would be very simple to attach the bill as a pdf to the original email.

If it's technically not possible to get a copy of the bill sent out as an attachment at the same time of sending out a notification email advising of the bill then it should at least be possible for customers to ask for missing bills to be sent out upon request via email where TT haven't been able to provide bills via the TT website.

Surely TT have an obligation to provide bills before taking money out of a customer's bank account

[ferguson]

@cas1701 

Rather than posting in someone else's thread please start your own topic and the support team will be happy to investigate. 

[cas1701]

See message 15 above.

[cas1701]

This is ridiculous! How on earth can a company such as this continue in this manner. It just beggars belief.

Still no access to my bills and as a result I STILL haven't been able to download a simple PDF file from my account since July. Why doesn't TalkTalk attach the bill to the email notifying us of "Your Latest TalkTalk Bill Has Arrived". Simple really! Most other companies of this scale do this as a matter of course, but not TalkTalk.

Once again I have cleared my browser cache, cookies, history etc and my ad blocker for the site, including any popups is off. See screenshot.

Is this ever going to be resolved?????? I won't hold my breath.

[Arne-TalkTalk]

Thank you 

[brewerp]

Dear Arne,

I am using a Hewlett Packard Envy Laptop computer which I purchased brand new about two or three years ago. As mentioned previously I have the latest version of Windows 11 running the latest version of the Microsoft Edge browser. I have tried using the Norton Private Browser but still the same problem - I can access my Talk Talk account and my itemised call charges but not my bill details.

I hope this clarifies the situation.

[Arne-TalkTalk]

Can you let me know what devices/ browsers you are using, and if you have tried different browsers, I can the then raise this as a fault to the My Account team.

[Flyer77]

Don't bother contacting TT they don't want to know.

I've now spent over 8 hours on the phone constantly being transferred; promise after promise . Matter being escalated and new reference no.; e mail answer promised in 2-3 days. 

Quess what no contact from TT they are useless.

Now going to contact Billing to tell them I'm not paying the bill until they send me a hard copy of the bill and I will also be billingt them for the hours wasted on the phone to them.

[brewerp]

I've just received my latest Talk Talk bill. Same problem - I'm unable to view the bill details. There seems to be an issue at Talk Talk's end which is why other people are having the same problem. You need to get your technical staff to look into this.

[Flyer77]

Another 3 hours on the phone being passed from dept. to dept.

Finally got someone who claimed it was not TalkTalks problem that I can not see my bills in My Account because the software for this function is outsourced. !!!$$$@@@

Finaly promised that the matter would be expedited to the highest complaint level and   I would be contacted in 2-3 days.

Guess what, nothing hear TT are a load of incompetent idiots who are not interested in sorting out problems.

[Eddie17]

Arne,

stop blaming your customers.

[Eddie17]

Arne,

Talktalk have a new problem that has been going on for weeks.

Failure to resolve we cause customers to leave Talktalk.

[Eddie17]

Arne,

that is the standard Talktalk response, I personally have done what you advise.

The lack of genuine concern from TalkTalk on this matter is extremely disappointing.

Ive been printing off my TalkTalk bills for years, so why can I/we not do so now?

You have not provided a reasonable explanation, nor have you resolved my issue.

I look forward to a prompt solution to my complaint, NOT auto replies.

Regards Eddie Thomas