It does need to be over 60 days after the person joining has paid their first bill, @joesam.
I'll move this to the billing section for you, where they chase up vouchers etc, as this is not a problem with the actual broadband service.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
