Well my email or letter did not turn up. no shock there. I had to call up to get a copy sent to me.
First it wait 10 days then it was wait ten working day. even when i called up i was two differing date the letter was email to me.
1. my Digital voice adapter did not turn up on the day it had sent out later. you records will show this. as you sent me one out.
2. you say nothing about been miss selling the full fibber, as I did not how any free port the eero had I was two. and one would free for my use. i asked about the (VoIP) and was told it is a in line adapter that will the WAN port so one will be free. I did make it clear at the time i signed up i would need a free LAN port. I was told there would be one fore my use.
3. sending me a Wifi Hub 2 router is a downgrade, two error will cause signal swamp so is no good. you could not even confirm if the Digital Voice adapter was plugged in to the second eero if it would work.
4. The complaint manager then went over the copper restoration process again and mentioned that it usually takes about two weeks you where going to get back toon this and never did. I even asked about this a number of times. I was told a number of times this could not be done.
5. Any loss of the landline service during this time was not due was down you not sending me the DVA (Digital Voice Adapter)
6. I was racially abused more than one time and your staff where rude to my wife. you done thing to find out about this at all.
7. The next day, September 25th, you let us know about a medical issue that required you to have 24-hour access to a landline. no i was checking you had this on your records as i had told you two years before. clearly you did not only that i had medical equipment plugged into the line. this is not the case. WHY?
8. We also offered £19.52 in compensation, plus an extra £25 for any confusion about the scheduled call back on September 26th, you missed more than one called back from the CEO team and not even said sorry about this.
9. As you declined our proposed resolution, we have now exhausted our internal complaints process and reached deadlock.
The lady I talked to was rude to me and my wife asked it would accept your resolution offer. as this offer ignores a number of keys I said no. she then went to deadload without even asking me why i would not just put the phone down. you say nothing at all about this in your deadlock letter. WHY?
10. your install engineer fail to install the box properly out side of home. you not ever said sorry again.
11. YOU expect me to get my own switch to fix your mess up and then will not cover as part of your kit nore will provide me with you.
therefore not fulfilling your contract with me.
12. We then presented a final offer of the same £100 along with an additional month free (£45.13), but that was also turned down. yes as you not sort out the other parts of the complaint.
How do even think you fix issues if you complaints staff are rude and lie to your customers. and you cannot even get your basic facts right.
You will ignore this I bet as well.
