Talk talk trying to con pensioners

[TrevorEC]

sorry for the long rant but this is unbelievable

So time to renew, not hearing great so get my daughter to help, after ages as a pensioner they want me to send proof I am a pensioner

they send a form about universal credit?

i phone again with help - get no where so request a complaints call back

comes up for Monday ( text to my phone) nothing - another text saying Tuesday - nothing then - get a text your complaint is complete!!  What no one has called! 

spend the next 2 hours getting through to retentions,  get an offer of £25 per month, they send a contract and I was just about to agree and she mentions the £5 discount is only for 3 months ( hidden terms and conditions that the contract may include a limited time offer! Which is not detailed)

tell her to stop I don’t agree - she hangs up!!

spend another 40 mins getting to retentions to find out the £5 a month she initially offered as for 24 months was overruled by a manager. 

by this time I am out of contract by 1 day so the monthly charges go from £28 a £50! For their incompetence

finally get someone who offers a credit and a reduction for 3 months - but a huge part of this is taken up with the increase in charges for them not calling me back for a week

Over a week of stress, feeling ripped off, hidden contract terms. If I wasn’t worried about a lack of service I would change tomorrow! 

thank goodness my daughter listened to everything as of on my own I would have been conned. 

[Arne-TalkTalk]

 @Katiec92 Sorry for your loss,  

if you can start a new topic and add your grandmas account details to your profile we can look into this. 

[Katiec92]

I had to call talk TalkTalk yesterday to disconnect my 93 year old grandmas LANDLINE as she passed away saturday. 
once I got off the phone I realised they had been charging her £67.50 for a LANDLINE PHONE, NO INTERNET. My grandma suffered dementia and never used the LANDLINE nor has ever had internet. Will be calling today and going to local newspapers.!! 
how disgusting that ELDERLY, VUNERABLE PEOPLE ARE BEING CONNED. CANT AFFORD HEATING AND TALKTALK HAVE HAPPILY TOOK £67.50 PER MONTH OFF MY 93 YEAR OLD GRANDMA WHO DIDNT EVEN USE THE PHONE. 

IT WAS THERE INCASE 999 NEEDED TOE CALLED.!! 

[Arne-TalkTalk]

Hi TrevorEC

Sorry that you had this experience. 

Just to confirm as you renewed 1 day after your invoice was produced and we charge in advance an automatic credit will be added to the next bill for the difference between the new contract and the payment. 

Apologies again for any inconvenience caused.