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Terminated on 20th May, still being billed monthly

Jstreet91
First Timer
Private Message
Message 2 of 2

Hello I terminated my contract early on the 20th May due to moving house and being unable to take your services with me. I was told I would need to pay £80 as an early cancellation fee, which is fine. I have not been prompted to pay this £80 and still seem to be getting charged monthly payments. I just received an email for my next monthly bill due on 30th June for an amount of £46.74. Last month on 30th May I was billed £31.98. On the "Upcoming" page it says I will be billed in July as well. Please can you clarify why I am still paying monthly, whether those payments should have happened and how I can pay my £80 cancellation fee. Thank you!

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
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Message 1 of 2

Hi Jstreet91

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

Anonymous User