Terminated on 20th May, still being billed monthly
on 25-06-2023 08:05 PM
Message 2 of 2
Hello I terminated my contract early on the 20th May due to moving house and being unable to take your services with me. I was told I would need to pay £80 as an early cancellation fee, which is fine. I have not been prompted to pay this £80 and still seem to be getting charged monthly payments. I just received an email for my next monthly bill due on 30th June for an amount of £46.74. Last month on 30th May I was billed £31.98. On the "Upcoming" page it says I will be billed in July as well. Please can you clarify why I am still paying monthly, whether those payments should have happened and how I can pay my £80 cancellation fee. Thank you!
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1 REPLY 1
on 07-07-2023 08:25 AM
Message 1 of 2
Hi Jstreet91
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Name
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Regards
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