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TopCashBack Not tracking need N number

SandyB1980
Popular Poster
Private Message TalkTalk

on ‎04-04-2023 04:18 PM

Message 22 of 22

I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"

All I got through from Talk Talk on the texts and emails was my account number which TCB wont accept.

Any ideas how i can get an order number with the format above, ive tried the live chat but it didnt help.

Thanks

S

Sandy
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21 REPLIES 21

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-04-2023 05:22 PM

Message 21 of 22

How long ago was it, @SandyB1980?

 

It's usually a wait of 90 days before Talktalk can chase these.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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