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Unable to View my Bill online - it says Oops! Try and reload but still the same response!

DawnEDeans
First Timer
Private Message TalkTalk
Message 7 of 7

Unable to View my Bill online - it says Oops! Try and reload but still the same response!

So how do I view my latest bill if this error keeps reoccuring?

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6 REPLIES 6

Message 1 of 7

Hi Harvin77,

 

If you need assistance can you please start your own thread/topic and we'll be happy to help

Chris

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Message 2 of 7

Hello Dawn. Did you manage to solve the problem. I am getting the same as you. Thank you. David.

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Message 3 of 7

Hi DawnEDeans

 

What happens when you click on the bills and payment section from the pull down menu on the top right?

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Message 4 of 7

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team here can have a look at what's going on. 

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Message 5 of 7

Hi Ferguson

 

Thanks for your advice. I cleared cache etc and used another browser and still get the same response. It is only the My BILLS window that says 'Oops, it looks like there is a technical problem. The other windows of MY PACKAGE & SERVICES, HELP & SUPPORT, FIX A PROBLEM WITH YOUR SERVICE and MY OFFERS & UPGRADES are working fine! So still not sure what to do!

 

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ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

I just checked My Account and it's working fine for me. Have you tried the usual e.g. clearing cookies/cache; disable ad blockers; enable pop ups etc? Or try a different browser? 

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