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Unable to log in to MyAccount

KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 10:38 AM

Message 7 of 7

Is there a problem with MyAccount today?

 

I can't log in with either my username & password which are correct, or passwordless with the correct email address.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 12:57 PM

Message 2 of 7

No, that's fine thanks @Arne-TalkTalk 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Arne-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

‎22-11-2023 12:17 PM - edited ‎22-11-2023 12:19 PM

Message 3 of 7

Its about 2-3 hours. 

 

Is there anything you need me to check for you? 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 11:35 AM

Message 4 of 7

Hi @Arne-TalkTalk 

 

I may have temporarily blown it as I have exceeded the number of times I can login via the passwordless option. How long do I need to wait before I can go back in?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 10:46 AM

Message 6 of 7

Forget this, it was all down to specifying my email address as googlemail.com, as it was originally set to. I have been able to get in using the shortened gmail.com.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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