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Unable to log in to MyAccount

KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 10:38 AM

Message 7 of 7

Is there a problem with MyAccount today?

 

I can't log in with either my username & password which are correct, or passwordless with the correct email address.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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6 REPLIES 6

KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 12:57 PM

Message 2 of 7

No, that's fine thanks @Arne-TalkTalk 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

‎22-11-2023 12:17 PM - edited ‎22-11-2023 12:19 PM

Message 3 of 7

Its about 2-3 hours. 

 

Is there anything you need me to check for you? 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 11:35 AM

Message 4 of 7

Hi @Arne-TalkTalk 

 

I may have temporarily blown it as I have exceeded the number of times I can login via the passwordless option. How long do I need to wait before I can go back in?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-11-2023 10:46 AM

Message 6 of 7

Forget this, it was all down to specifying my email address as googlemail.com, as it was originally set to. I have been able to get in using the shortened gmail.com.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
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