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Unable to log into my account

Patsy25
First Timer
Private Message

on ‎01-10-2023 11:15 PM - last edited on ‎01-10-2023 11:20 PM by

Private Message

Message 4 of 4

I cannot log into my account since April 2023. Getting lots of advice of what to do but non of them work. sick to death of being fobbed off.

 

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk

‎04-11-2023 08:51 AM - edited ‎04-11-2023 08:52 AM

Message 1 of 4

@Patsy25, please follow up on this thread, rather than starting up a new one, as it sounds like it is part of the same issue. 

 

You have never completed your community forum profile details. This makes it impossible for staff to identify you or your account in order to help you.

 

Staff will be back on the forum after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gondola
Philosopher
Private Message TalkTalk

on ‎01-10-2023 11:22 PM

Message 2 of 4

Are you a TalkTalk broadband customer or just a MailPlus subscriber?

 

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here:  Update your profile

 

Gondola Community Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎01-10-2023 11:20 PM - edited ‎01-10-2023 11:21 PM

Message 3 of 4

You need to complete your community forum profile details for TT staff to identify your account, @Patsy25.

 

Your Talktalk landline number or account number should be added in Personal Information. 

 

Go via your avatar/name; settings. SAVE CHANGES. 

 

Staff will reply during the day, Monday to Friday.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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