I am one of the customers that are being moved to UW.
I was informed of this last year around July and then November 28th 2025, I received an email stating that I would be moved to UW on the 1st of January 2026, but would be able to leave penalty free before the 31st December 2025 if I would like to.
Midway through December, I looked into switching to another provider, but none of the switching services were able to do this for me and could not find me on their systems.
I queried this with the online chat tool and was informed that this was because my service UW migration had already begun in early December and I was “in between” TalkTalk and UW.
I informed the agent on the chat tool that my email said I would have until the 31/12/25 to switch penalty free if I wanted to. He informed me that I should “ignore that” and I would have to take it up with UW from the 1/1/26. This obviously takes me out of the penalty free option which I am still annoyed about.
I have no idea who I am with anymore. I haven’t received any correspondence or account details from UW to check bills, details or set up direct debits etc. My TalkTalk account says my line has been disconnected.
What am I supposed to do? This is a nightmare and I feel like I have been forced into UW despite being given the option to leave by a certain date which has now passed.
Pink Fluffy Unicorn - Dancing on Rainbows
