Voucher not received

[keyston]

Hi, I renewed my contract in March 2023, as part of the offer to renew I was offered a voucher for supermarkets/debit card/or  something else which would be sent to me via email after 6 weeks and then I would have to claim it.

6 weeks have now passed but I have not received anything via email and I have checked my junk email folder just incase it went there but nothing.

Please can you check my account to let me know how long it will be before it is sent and how long I have to claim it.  Thank you.

[Arne-TalkTalk]

Happy to help, sorry it took so long.

[keyston]

Received it this week.  Thank you for your help in sorting this out.

[Arne-TalkTalk]

Hi keyston

It should be with you next week once the marketing team have validated the sale (which they have). 

Sorry its taking so long. 

[keyston]

Any progress on this?  How long should I expect the wait to be from the team responsible for the vouchers?

[Arne-TalkTalk]

Thank you.

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards
 

[keyston]

I've messaged you with the amount.

[Arne-TalkTalk]

Hi @keyston

How much was the voucher for? 

[Gliwmaeden2]

Staff will be back on here to look into this after the Bank Holiday, @keyston.