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Where is my voucher

zeropointfive
First Timer
Private Message TalkTalk
Message 4 of 4

Being passed from pillar to post trying to obtain my £130 voucher since the end of March. Promise after promise, no responses to texts most of the time, when a response is given it's a cut and paste job by someone who's not read the history.

 

 

Can someone from talktalk have a look into this?

0 Likes
3 REPLIES 3

A_R_Moore
Team Player
Private Message TalkTalk
Message 1 of 4
Message 1 of 8

I’m still waiting 7 weeks even after having contacted gift cloud and opened a dialogue with one of their agents. 
Have you emailed giftcloud

However it seems that TT and gift cloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Cloud Watcher
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Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @zeropointfive

 

I will escalate this for you, the escalation should get picked up next week 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

I'm going to pass this on to the billing section, @zeropointfive.

 

It's not an issue with your broadband service. 

Gliwmaeden2, a fellow customer.
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