Three weeks ago I had a TalkTalk phone fault (I could not dial a particular 0208 landline number). I asked TalkTalk for help and they sent me first a TalkTalk engineer, then an Openreach engineer, but neither could cure the problem. Both said my telephone was perfectly OK and the cause was somewhere up at the TalkTalk end, and nothing of my making.
It was not until I complained on this TalkTalk forum that the kind lady Michelle “did a resync on my telephone connection” (whatever that is) and cured the fault. Thank you, Michelle.
Now TalkTalk have sent me a bill for £131 to cover the cost of the engineer callouts. Why? It was clearly a TalkTalk fault which the engineers did not solve. If I hadn’t contacted this excellent forum on my own accord, the fault would still be there! So why on earth am I being charged for two failure visits by telephone engineers?
