Hello,
I'm posting here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days.
I was a customer with Talk Talk nearly 5 years and was experiencing Slow internet on my Broadband which was FIBRE 65 Contract, but i was getting only 14 Mbps to 17 MBPS for last 5-6 months, hence i reached out to get support in fixing it
The full-fibre backed internet solution at my place has been experiencing substantial dropouts over the last 5-6 months.
I had called in early January'25 to attempt to get these issues fixed, and after several phone calls to TalkTalk agents on or around the 15th and 17th January , I managed to speak to a member of staff whilst the dropouts happened.
After various tests, the member of staff indicated that they could see that there was an issue with the line, and asked about sendin an engineer for NO charge, how ever but if i miss the appointment or not available they said i will be charged (unless appointment was cancelled or voided) to test the lines.
When the engineer arrived on 23rd January, he tested and said next 3-4 days the speed will improve to 45 Mbps however it does improved only 25-27 Mbps after all the ping and speed test its the same . But to my surprise & shock i received the bill with charge for engineer visit of £75/- which was ridiculous and Unacceptable
Appreciate the support to get this issue sorted and get the refund of this unethical charge to me pls
@community , @Gliwmaeden2,
