Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Yet another ADMIN FEE post. Please help. Vulnerable person.

Emmmereff
First Timer
Private Message TalkTalk

on ‎17-12-2024 10:29 PM

Message 6 of 6

Hello, I am posting this thread in hope a member of staff will see it and help me.

I had a direct debit bounce on this account on last months bill. I paid it instantly as soon as notified via a different bank account before the direct debit was tried again by Talk Talk. I thought that was fine as I was paid up. I got an email saying that I will be billed an admin fee on top of this months bill (which is my last bill as I have cancelled). The same will be on my final bill as I cannot pay out of the orignial bank account anymore, but still pay as soon as I am notified via my other account so nobody is paying late or missing a payment.

I am missing the initial direct debit because I am suffering from a back injury which has rendered me unable to work and I have to use a different account to manage money. I live on roughly £120 a month Universal Credit after my rent is taken out and the fact I have paid my bill and getting admin fees on top is horrendous. I had to sell my mobile phone so am unable to call the team and am using a laptop to send this message.

Please can a member of staff stop the admin fees. December the 30th is my last bill.

Thank you, Emma.

Labels:
0 Likes
5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Emmmereff

on ‎24-12-2024 09:42 AM

Message 1 of 6

There is an active landline, if you can get hold of a handset to plug in you can call us for free. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Emmmereff

‎22-12-2024 08:48 AM - edited ‎22-12-2024 08:48 AM

Message 2 of 6

There are guidelines here for getting through difficult situations like this, @Emmmereff:

 

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

 

You will need to catch this as soon as possible, so use your local Citizens Advice or similar, for help making phone calls, or ask friends or a neighbour? 

 

This sort of thing cannot be resolved through the forum.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Emmmereff
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎22-12-2024 12:59 AM

Message 3 of 6

Hi, I dont have a telephone to do that and I live alone

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-12-2024 03:05 PM

Message 4 of 6

Hi Emmmereff

 

Sorry for the problems. 

 

Call us and ask to speak to the payment support team. 

 

They can help.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎17-12-2024 10:46 PM

Message 5 of 6

Sorry to see this, the support team here will pick this up when they are back online from tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026