moved from Shell fibre 100, and was told could only get fibre around 40mbps?

[Alecmills]

Hello all.

Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps.

Was told by shell energy, that at the new address could not receive full fibre, and the speed would average from 19 to 45mbps, and would be 25.99 per month?

Who should I call to resolve the issue, thanks in advance.

Alex

[Gliwmaeden2]

Please just follow up here, @Alecmills:

https://community.talktalk.co.uk/t5/Billing/Problem-accessing-account-after-migrating-from-Shell/td-...

However, it seems that you must keep calling in to speak to the Shell Migration team on 03451 720088. 

[Alecmills]

thank you, think am getting there, and thanks for all your support

[Alecmills]

forgive me, confused myself. I will call them, it is for the best, thanks again for all help.

[Gliwmaeden2]

Please make it clear in this thread which account this query refers to, @Alecmills, yours or your mother's?

As explained in your other thread, make it clear also in the Personal Information  / Private Notes section. 

It really is best to stick to only one thread to avoid unnecessary duplication on the forum and confusion! 

[Alecmills]

cheers @Gliwmaeden2 

[Gliwmaeden2]

Speak to the Shell migration team at Talktalk: 03451 720088, @Alecmills.

I'll move this to the billing section for you, in case staff can add any clarity.