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unsuccessful direct debit and admin fee

Lemon2013
First Timer
Private Message TalkTalk

on ‎29-08-2024 04:36 PM

Message 3 of 3
I have an issue regarding my account, which was recently transitioned from Shell Energy to TalkTalk. I have been informed that an automatic payment attempt with my card was unsuccessful, and as a result, I am being charged a £12.50 fee (next bill). 
 
However, I have not received any payment request or notification of a declined payment. I believe there has been a mistake, I would not like this to be credited to my next bill, I tried to contact them but they didn't respond. I hope they at least read here.
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2 REPLIES 2

Lemon2013
First Timer
Private Message TalkTalk

on ‎29-08-2024 04:48 PM

Message 1 of 3

Thanks for your reply! I managed to speak with one of them in the meantime!

Cheers

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-08-2024 04:42 PM

Message 2 of 3

Talktalk will not take the £12.50, @Lemon2013.

 

They are aware of an issue with their system but unfortunately persist in sending out the email that mentions the charge.

 

Speak to the Shell Migration team about how to make the payment to cover this month's bill:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Staff will not be back on here before Friday.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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