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128mbps offer of £28 but makes you add £4 TV?

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2 REPLIES 2
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First Timer

Hi. Trying to accept the upgrade offer of 128mpbs speed for £28 but when accept it, it trys to add £4 for TalkTalk TV which cannot de-select.. is this offer conditional on you taking/paying £4 for the TalkTalk TV service? I definitely don't pay for that current. Thanks. 

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Community Star

Use Chat, if you want a written record, or phone 03451 720046 during business hours,  @lordmarchington, and spell out that you don't want the TV services. 

 

Also ask them whether there are any admin / change of contract charges that they might have forgotten to mention. 

 

Links to Chat can be found from here:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Gliwmaeden2
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Community Team - TT Staff

Hi @lordmarchington

 

We can remove the TV charge once the order completes. 

 

If you post back here we can assist. 

 

Thanks