MY DEVICES in MY CONNECTION
on 10-04-2024 01:11 PM
Message 113 of 113
Hi there! Can anyone tell me why the devices listed in MY DEVICES are duplicated over and over.
According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!
In fact I only have 11 devices, 2 of which are not on the list.
The other devices are duplicated over and over.
One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.
Any ideas?????
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112 REPLIES 112
on 16-07-2024 12:07 PM
Message 21 of 113
Hi Soloman13,
I can try sending you a replacement booster but we have been very low on stock, would you like me to order you a replacement wifi booster?
Chris
Chris, Community Team
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on 16-07-2024 11:49 AM
Message 22 of 113
Hi Chris, still having problems!
The issue now is the Fast 266 booster keeps disconnecting showing red all the time. It will not pair with the router just showing one solid white light on the left and flashing red in the middle and then times out.
I have done a pin reset but still not pairing. My wifi here is almost non existant and I need all the help I can get.
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on 03-06-2024 06:53 AM
Message 23 of 113
Morning,
Ok thank you 🙂
Michelle
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on 31-05-2024 07:33 PM
Message 24 of 113
Thanks Chris, I will be in touch when it goes bad again!
Soloman13
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on 31-05-2024 01:02 PM
Message 25 of 113
Glad to hear it's working OK (I can't see any disconnections so far today)
Chris
Chris, Community Team
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on 31-05-2024 11:48 AM
Message 26 of 113
Hi Chris, fingers crossed . Working OK when needed but I have noticed both WiFi Extender and Booster have disconnected (showing red light) at times. Has there been any reconnections showing this morning?
Soloman13
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on 31-05-2024 07:16 AM
Message 27 of 113
Hi Soloman13,
How has it been, is everything still OK?
Chris
Chris, Community Team
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on 29-05-2024 06:48 AM
Message 28 of 113
Morning,
Ok thanks for confirming. We'll check back in with you at the end of the week just to ensure that everything is still working ok.
Thanks
Michelle
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on 28-05-2024 04:37 PM
Message 29 of 113
Hi Chris,
The connection is working normally at present.
I have previously reset the router as you described. Last time was on 24th which was probably the disconnection you noticed.
Soloman13
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on 28-05-2024 03:47 PM
Message 30 of 113
If it's still slow could you try switching the router off for 30 minutes, then switch back on and retest. If the issues continue we'll probably need to arrange another engineer visit
Chris
Chris, Community Team
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on 28-05-2024 12:23 PM
Message 31 of 113
Hi Chris,
Friday the 24th was a total washout.
My hard wired PC - The connection was not actually severed but the pages would not load up and eventually timed out saying 'This site cannot be reached'
If you watched this page for a while, the page you wanted suddenly popped up or not!!!!!
I couldn't post because of this problem.
I had problems sending emails with only text going through but no pictures!
I had to send emails with attachments via mobile data before recipient confirmed receipt
On the 25th same issues. Tesco weekly shop - I eventually got onto the Tesco website but as you tried to access products again I got the buffering symbol and 'This site cannot be reached'
It took an age to complete the task.
The computer was switched off until now as it was not worth trying to do anything online with these problems
This morning I have been able to connect to post here but the loading up of pages is just slow! despite a good line speed for me of 12 mbps.
The MY CONNECTION information is still corrupted and of no help.
The connection was stable before the 24th but something has changed!
The Broadband Engineer did mention a potential problem with the last pole before the cable went underground. Was there any reference to this in his report????
Soloman13
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on 28-05-2024 11:11 AM
Message 32 of 113
Hi Soloman13,
Line test is passing but showing at least one disconnection on the 24th, looks to have been stable before and since. How has it been at your end since your last post?
Chris
Chris, Community Team
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on 24-05-2024 06:10 PM
Message 33 of 113
Thank you, I am used to struggling through mostly using mobile data. Anything you can do is appreciated!
Soloman13
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on 24-05-2024 06:05 PM
Message 34 of 113
I'll re-escalate this for you, @Soloman13, but it's rather bad timing ahead of the Bank Holiday.
They won't respond before Tuesday now.
Gliwmaeden2, a fellow customer.
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on 24-05-2024 05:41 PM
Message 35 of 113
Hi, To whom it may concern,
Despite everything my internet connection dropped again today.
Been off all day and has just come back to life on a router reset.
As always both wired PC and wifi mobile phones unable to connect to any website.
All other devices still turned off.
Another day on mobile data!!!!!
Soloman13
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on 13-05-2024 12:46 PM
Message 36 of 113
Hello,
Thanks for the update. My colleague here also raised the duplicate devices showing in My Connection to the team.
Michelle
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on 13-05-2024 12:42 PM
Message 37 of 113
Hi Michelle,
I have spoken to the Escalation Team
The wired PC appears to be working with no problems.
He assures me there is currently no fault with the line despite what MY CONNECTION says.
On his system he can currently see 4 devices which is correct.
He does not know why MY CONNECTION is listing 21 devices including all inactive devices but he will pass the problem over to MY ACCOUNTS team to investigate the corrupted communications.
He will close the current fault down but the system will just raise another one unless something is done.
The only solution would be a faster package but until FTTP is available nothing can be done.
My broadband cannot support the few wifi devices I have. Our 2 mobile phones struggle to connect to the internet even with all other devices turned off and we often have to switch to mobile data.
I will reinstate my other devices to share what line speed is available.
The information in MY CONNECTION is corrupted and of no use to me
Hopefully the service to my PC will hold up!
Soloman13
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on 13-05-2024 12:19 PM
Message 38 of 113
Hi again,
Can I just check, have you now been contacted by our team?
Michelle
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on 13-05-2024 10:16 AM
Message 39 of 113
Good morning,
I'll chase the team for an update on this now.
Michelle
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on 13-05-2024 10:14 AM
Message 40 of 113
Good Morning,
No contact from the Escalation Team.
My wired connection to the PC is looking stable with no problems over the weekend but still MY CONNECTION still shows further work required
However, As previously posted I disconnected all devices just leaving the booster, extender and two mobile phones active.
My DEVICES has listed all the switched off devices as Active and working as expected over the weekend.
This morning MY DEVICES shows 20 devices working as expected with multiple duplications.
What on earth is going on??????????
Soloman13
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