5g/2.4g

[lizevans55]

I temporarily switched off 5g on my phone while i added a smart plug to my network. now my wi-fi just says Talktalk but does not say 2.4g/5g next to that any more.

Also there are 0 devices listed under 5g.

Does this mean I am not using 5g?

Liz 

[Debbie-TalkTalk]

Hi lizevans55

That's great news 🙂

If you do experience any further issues then please let us know.

Debbie

[lizevans55]

Hi, sorry I've had a busy few days with visitors 

I've restarted phone and router and 2.4g/5g now appears next to TalkTalk on my WiFi list 👍😀.

Thank you for your help. 

[Debbie-TalkTalk]

Hi Liz

How are you getting on? Are you still experiencing this fault?

Thanks

Debbie

[Divsec]

Hi @lizevans55 worth a try! Please do let us know how you get on

D

[lizevans55]

I did try restarting phone, but I haven't tried restarting router. Thanks,I'll try that. 

Liz

[Divsec]

Hi @lizevans55 not sure but try restarting your phone, this usually returns thing to normal. If that fails, restart your router.