Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

5g/2.4g

lizevans55
Conversation Starter
Private Message TalkTalk

on ‎21-10-2023 11:25 PM

Message 7 of 7

I temporarily switched off 5g on my phone while i added a smart plug to my network. now my wi-fi just says Talktalk but does not say 2.4g/5g next to that any more.

Also there are 0 devices listed under 5g.

Does this mean I am not using 5g?

 

Liz 

Liz
Labels:
0 Likes
6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to lizevans55

on ‎23-10-2023 11:01 AM

Message 1 of 7

Hi lizevans55

 

That's great news 🙂

 

If you do experience any further issues then please let us know.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

lizevans55
Conversation Starter
Private Message TalkTalk

on ‎23-10-2023 10:51 AM

Message 2 of 7

Hi, sorry I've had a busy few days with visitors 

I've restarted phone and router and 2.4g/5g now appears next to TalkTalk on my WiFi list 👍😀.

Thank you for your help. 

Liz

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎23-10-2023 07:28 AM

Message 3 of 7

Hi Liz

 

How are you getting on? Are you still experiencing this fault?

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Divsec
Community Star
Private Message TalkTalk
In response to lizevans55

on ‎22-10-2023 04:35 PM

Message 4 of 7

Hi @lizevans55 worth a try! Please do let us know how you get on

 

D

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

lizevans55
Conversation Starter
Private Message TalkTalk

on ‎22-10-2023 02:26 PM

Message 5 of 7

I did try restarting phone, but I haven't tried restarting router. Thanks,I'll try that. 

Liz

Liz

Divsec
Community Star
Private Message TalkTalk

on ‎22-10-2023 09:48 AM

Message 6 of 7

Hi @lizevans55 not sure but try restarting your phone, this usually returns thing to normal. If that fails, restart your router. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026