Hi,
I experienced slow BB speeds a few weeks back and went through the torture of a chat session. This resulted in a BTO engineer visiting and changing the Master Socket to the latest. All was well for a few days and the speeds returned to 30/4 from 18/2. Following issues with a Teams call I checked again last week and the speed had reduced to 18/2. I have raised a case online which is open.
As I explained to the agent during the chat session, I cannot use the DG8041W. Instead I have a DSL modem in Bridge mode with Unifi USG feeding 2 x US-8-60 switches , 2 AP's and an IW-6. I have rebooted the system. I have checked cables and still no change. The Unifi console does not show any issue on my home network. There is no noise on the landline. I have not yet disconnected and waited 30mins to allow the DLM to reset. I can do this if required. The latest test today using your system shows a line speed of 22Mb down. See attached.
Please will you investigate.
Thank you.
