I am writing to express my dissatisfaction with the delay in activating my WiFi service, which was scheduled for the 25th. Despite the router having arrived and all setup procedures followed, my WiFi has yet to be activated. Additionally, I have not been charged for the service, which raises further concerns about the status of my account.
I have attempted to contact your customer service team multiple times, but the responses have been unsatisfactory and unhelpful. I expect better from a company like TalkTalk and am deeply disappointed with the lack of support and follow-up.
Please address this issue immediately. I would appreciate confirmation of my activation and billing status at your earliest convenience.
