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Broadband help

For queries about your TalkTalk broadband service.

Abysmal wifi for over 10 days

Billy1690
First Timer
Private Message TalkTalk

on ‎21-02-2024 07:59 AM

Message 5 of 5

Broadband is abysmal, an engineer has been going to fix the problem for 5 days now! He must be lost! TalkTalk absolutely no help at all.

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎22-02-2024 10:01 AM

Message 1 of 5

Hi Billy,

 

Just checking in, is everything OK now?

Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-02-2024 03:40 PM

Message 2 of 5

Hi Billy,

 

There was an update a couple of hours ago saying that the fault has been fixed, have you noticed any change?

Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-02-2024 11:24 AM

Message 3 of 5

Hi Billy,

 

Apologies for the delay. The latest update on the fault ticket is 10 minutes ago saying engineer issued so hopefully we'll have further information later today


Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-02-2024 09:14 AM

Message 4 of 5

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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