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Broadband help

For queries about your TalkTalk broadband service.

Beoadband going on and off

Raymond123
First Timer
Private Message

on ‎24-04-2023 10:54 PM

Message 4 of 4

Hi

Can anyone advise me what would be causing my Internet to be going off then returning about 5 mins later only to be doing it again. Happened about 7 times tonight and I have gone through all the trouble shooting steps as advised. Plus my guaranteed speed has dropped after doing a connection check. 

Just renewed and I'm beginning to wish I hadn't 

Sorry for the rant but this is becoming frustrating 

Many thanks 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎26-04-2023 11:12 AM

Message 1 of 4

Hi Raymond123

 

Do you still need help with this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎25-04-2023 07:20 AM

Message 2 of 4

Hi Raymond123

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-04-2023 11:56 PM

Message 3 of 4

@Raymond123, please add your Talktalk landline number  / account number to your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings; Personal Information; SAVE CHANGES. 

 

LEAVE THE ROUTER ON. Staff will check your line for disconnections when they pick up your thread during the day. 

 

They are on here Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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