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Broadband help

For queries about your TalkTalk broadband service.

Blocked VPN

Zolasta25
First Timer
Private Message

on ‎16-06-2022 10:08 AM

Message 3 of 3

I have been working from home since Wednesday and I'm not able to connect to VPN on my work laptop. I spent two hours trying to sort this out with 2 members of TalkTalk team yesterday but had no success. Anyone else has got this problem?

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-06-2022 07:06 AM

Message 1 of 3

Hi Zolasta25

 

I'm so sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

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Skynet_TX
Community Star
Private Message

on ‎16-06-2022 07:40 PM

Message 2 of 3

Hi @Zolasta25,

 

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

 

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware.

 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.

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