Blue and red flashing light, no connection

[Ewag777]

My router has been flashing blue/red continuously for over an hour and I have no Internet connection. I have tried restarting the router but it has not worked. How can I reconnect?

Thanks

[Karl-TalkTalk]

Hi
 

If you start your own thread (new message), we’d love to help.
 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
 

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
 

Thanks

Karl

[Dougief]

I know this is an old thread but my router is doing the same,phone line is a bit crackly as well.

[martswain]

@Ewag777

Is your phone working correctly ?

[Karl-TalkTalk]

Hi

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Also, if you reside in the Midlands area, check if you are affected by this outage : 

"We're aware that customers connected in the East, central and south Midlands area are currently experiencing a loss of service."

Engineers are currently investigating.

Thanks  

Karl.