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Broadband help

For queries about your TalkTalk broadband service.

Boradband issue

Allan23
First Timer
Private Message TalkTalk

on ‎01-04-2024 03:43 PM

Message 4 of 4

I am wondering where I go to request a replacement router as mine has been having issues, I have had the same router since I became a customer 4 years ago.

 

I lost WiFi connection a week ago and have been running live tests and troubleshooting daily but just have a constant flashing amber light on the router.

 

I spoke to an agent who also ran the tests, told me they couldn't see any problems on the line but I have wiring issues or issues with the router but no one is sending a new router out. I have been having these issues for a year and have asked for a new router instead they say an engineer will come but they don’t. I’m really annoyed with this. We just renewed and still have the same router with the issues. 

it definitely seems there’s an issue with the router and wires. 

Apring
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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎02-04-2024 07:07 AM

Message 1 of 4

Hi Allan23

 

I'm sorry to hear this.

 

The line test is detecting a potential fault towards the property so I've ordered a replacement router for testing so we can rule this out first.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

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Allan23
First Timer
Private Message TalkTalk

on ‎01-04-2024 04:31 PM

Message 2 of 4

They did one today. The fault is with my router/wires. They booked an engineer but they never turn up. I should not have renewed.

Apring
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KeithFrench
Community Star
Private Message TalkTalk

on ‎01-04-2024 03:55 PM

Message 3 of 4

Yes, I would agree, it needs diagnosing by TalkTalk's support on here. I have asked them to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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