Broadband Router No lights

[Vintage93]

Hi, I have been having issues with broadband for about a month now contacted support and they have said line is fine and have changed the broadband channel, but I am still having issues even when connected via Ethernet. The lights on the router no longer work , it’s on but we don’t have no white light so I think it’s a faulty router. I asked the suppprt about a new router and got ignored, is there any way to get a new router ? 

[Michelle-TalkTalk]

Good morning,

How has your connection been over the weekend?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm glad to hear this. I'm not sure as we didn't identify any particular faults. We'll check back in with you on Monday just to ensure that everything is still working ok for you.

Thanks

Michelle

[Vintage93]

I have checked tonight and it’s working fine and the speed is back up, can I ask what the issue was as yesterday I was getting 2mbs

[Chris-TalkTalk]

Hi Vintage93,

Just before I book the engineer, I've just run a line test, it's not picking up any issues and your current sync speed is well above the guaranteed minimum for your line. Could you run a couple of speed tests and let me know how you get on

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

[Vintage93]

Yeah happy to accept those are the standard terms. 

available Tuesday 26th, Thursday 28th and Friday 29th November AM 

[Chris-TalkTalk]

If you'd like us to book the engineer can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Vintage93]

Yes if you can confirm when an engineer will be able to come ? We aren’t available from Thursday this week across the weekend as we are away staying with a family member, but will be back from next week 

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Vintage93]

So I have tested in the master socket and it’s still the same the WiFi is getting slower by the day, our master socket is loose it has been loose since the day it was installed but that has never been an issue

the phone has a dialling tone and seems okay, just the broadband that seems to be the issue, which I would like to get resolved 

[Chris-TalkTalk]

Hi Vintage93,

Have you tried connecting your router to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Are you experiencing any problems with your telephone service, is there a dial tone? Any noise on the line?

Chris

[Gliwmaeden2]

Staff will respond after the weekend, @Vintage93.

[Vintage93]

Hi, it’s arrived and still the same issues internet is painfully slow when connecting via WiFi and Ethernet 

it seemed to pick up a fault then it says can’t find fault on line done all the diagnostics and still the same.( as per the pictures) 

what’s the next steps as I’m paying for internet at the moment which is unuseable ?

thanks 

[Michelle-TalkTalk]

Good morning,

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Vintage93

Thank you 🙂

Debbie

[Vintage93]

Thanks Debbie, I will wait until the end of the week to see if this arrives 

[Debbie-TalkTalk]

Hi @Vintage93 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie