Broadband Speed Dropped

[Deborah235]

Hi,

In the past week we have noticed a significant drop in our download and upload speed ~20mb download and at least ~5mb on upload, from a previous post a few years ago I remember an assistant modifying either the (Downstream noise safety coefficient (dB) or Downstream line attenuation (dB)) I have recently been through a chat with a Talk Talk agent trying to diagnose the problem but there isn't anything that has changed on our equipment since installation, I have included router settings and a speed test as of just now, hope someone can help, thanks in advance.

[Debbie-TalkTalk]

Hi Deborah235

I'm just sending you a Private Message to confirm some details so I can arrange this visit.

Thanks

Debbie

[Deborah235]

Yes please that would be great

[Debbie-TalkTalk]

Hi Deborah235

Ok, thanks for confirming this.

Would you like me to arrange the engineer visit? I will need to send you a Private Message to confirm some details.

Thanks

Debbie

[Deborah235]

Ok I see, previously the speed test would be around 55 - 60mb/s

[Debbie-TalkTalk]

Hi Deborah235

Thank you. The line test is still detecting the same fault.

The next step will be an Openreach engineer visit.

Can I just check, what speed were you previously receiving before you experienced this fault?

[Deborah235]

Yes it's being left on the test socket and yes that's fine

[Debbie-TalkTalk]

Hi Deborah235

Is the router still at the test socket so I can run another line test in this set up?

Thanks

[Deborah235]

Hi, thanks for the quick response, I have ran another speed test on the test socket and it gave us the same result as before.

[Debbie-TalkTalk]

Hi Deborah235

I'm really sorry to hear this.

The line test has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router currently connected at the test socket?

Thanks

Debbie