Broadband dropping

[Palmer0101]

Over the last few weeks I'm noticing when ever it rains or overly windy my internet connection constantly drops. I don't notice any of this when the weather isn't bad. Any advice?

[Karl-TalkTalk]

Thanks for confirming.

Karl.

[Palmer0101]

All good thanks, no issues to report. 

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the stability is still ok since your last post?

Thanks

[Karl-TalkTalk]

Ni

No Problem 🙂

Continue to monitor, and if there are aby disruptions to the connection, just flag here.

Karl.

Karl 

[Palmer0101]

I have noticed no issues with the connection so far. 

[Debbie-TalkTalk]

Hi Palmer0101

How was the connection last night?

[Debbie-TalkTalk]

Hi Palmer0101

Thank you, please let us know how you get on.

Debbie 🙂

[Palmer0101]

Okay thanks. I will monitor it. 

[Debbie-TalkTalk]

Hi Palmer0101

Openreach have now closed the fault as resolved.

Please can you monitor the connection and let us know how it compares.

Thanks

Debbie

[Palmer0101]

Thank you for the update. 

[Debbie-TalkTalk]

Hi Palmer0101

I've checked and this fault is still with Openreach, no additional updates provided at the moment.

I will continue to monitor this.

Thanks

Debbie

[Debbie-TalkTalk]

No problem 🙂

Debbie

[Palmer0101]

Okay. Thank you.

[Debbie-TalkTalk]

Hi Palmer0101

You can connect the router in your usual set up if you would prefer.

Thanks

Debbie

[Palmer0101]

Thank you. Shall I leave it in the test socket ?

[Debbie-TalkTalk]

Hi Palmer0101

Thank you. The line test is detecting the same fault so I have passed this straight over to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs. I will also monitor for additional updates.

Thanks again.

Debbie

[Palmer0101]

go ahead, Ive just connected it to the test socket.

[Debbie-TalkTalk]

Hi Palmer0101

Would it be ok to connect the router at the test socket so I can run one more line test?

I can then pass this over to Openreach if the same fault is detected.

Thanks

[Palmer0101]

No it's not in the test socket and yeah I can hear noise when making a call. 

[Debbie-TalkTalk]

Hi Palmer0101

I'm sorry to hear this.

I've completed a line test which has detected a potential fault.

Are you experiencing any faults with the landline service when making calls? (noise)

Is the router at the test socket at the moment?