Broadband fibre 65 throttled to 2.9mb/s

[Sparky0904]

Hi,

My broadband seems to be fixed at 2.9mb/s instead of the usual 7.7mb/s I usual see on the router download speed.

I have run the talk talk tests and it reports no issues.

Any ideas what is happening here?

Thanks,

Mark

[Karl-TalkTalk]

Hi

Glad to hear all is working now.

Regards,

Karl. 

[Sparky0904]

Hi Debbie,

Thanks for checking in.

A change of router has resolved issue, however I was a bit suspicious when he told me to not change the SSID as this would decrease the speed!!

I have anyway and all is good.

Thanks again,

Mark

[Debbie-TalkTalk]

Hi Mark

How are you getting on following the engineer visit?

[Debbie-TalkTalk]

Hi Mark

Thanks for your reply. Please let us know how you get on following this visit.

Debbie

[Sparky0904]

Thanks both,

Tried again speeds still same, and yes tried switching router off for extended periods of time.

I have an engineer due today at 3, let's see what he finds.

Mark

[Debbie-TalkTalk]

Hi Mark

Can I just check, have you tried powering down the router for a 30 minutes?

[Sparky0904]

Thx,

Is same unfortunately, tried earlier today and just.

Mark

[Karl-TalkTalk]

Hi

I've made a change here, can you retest.

Karl.