Broadband grinds to a halt

[EQDude]

Hi everyone, I recently had a 2nd line installed new into my home and signed up for TalkTalk 35 package. The speeds have been brilliant, especially the upload values, which exceeds my BT line on the first line I have into the house. BT gives me download speed of about 24-25Mbps and an upload speed of about 3Mbps while my 2nd Talktalk line gives me consistently about 25Mbps download and about 6.5 Mbps upload speed. This has always been the maximum values for the area I live in.

However ever since I had talktalk line installed I have noticed that randomly the internet will grind to a halt and will be so slow no page will load. This will be either wifi or wired to my laptop. I tried to do a speedtest this morning again, on a wired connection and it came back as 0.9 Mbps download and 6.5 Mbps upload. Normally the internet would be so slow, no page will load. I can login to the hub as normal.

I then have to reboot the modem for the internet to instantly jump up to normal speeds. I've looked at various router logs, but can't see anything glaringly obvious. I have the TalkTalk router DG8041W

[Debbie-TalkTalk]

Hi EQDude

Thanks for your reply.

The engineer visit has now been cancelled and the Sagemcom WIFI hub is on its way.

Please let us know how you get on.

Thanks

Debbie

[EQDude]

Hi, please send today, Someone here will be able to receive it. If you could cancel today, that means I don't have to worry about doing it as soon as I get back home.

[Debbie-TalkTalk]

Hi EQDude

Would you still like me to order the router today or wait until you are back?

Would you like to test with the router before cancelling the engineer visit or should I cancel the engineer today?

[EQDude]

I'm willing to try anything that works. When the connection works, the service is brilliant.

If you're going to be sending a different type, I'm out of the country from tomorrow till the 13th, so might be a good idea to cancel the engineer appointment booked for 2 days later so I can connect the new router and give it a day or two to settle in.

[Debbie-TalkTalk]

Hi EQDude

Would you like to try a Sagemcom hub to see how the connection compares?

Thanks

Debbie

[EQDude]

Morning Michelle,

No, I've only been sent two DG8041W's to test.

[Michelle-TalkTalk]

Morning,

Thanks for the additional information. Can I just confirm, have you ever tested with the Sagemcom Wifi Hub?

Thanks

[EQDude]

Thought I'd bring this up before an engineer visit:

Just noticed some error messages in STA event log:

2022-03-03 15:40:08 |INFO|WIFI|[a0:1c:8d:08:5b:70]-SSID-CENSORED(5G):Station kicked out due to excessive retries.
2022-03-03 15:40:08 |INFO|WIFI|[c6:17:a5:44:28:4c]-SSID-CENSORED(5G):send DEAUTH(DISASSOC LOW ACK),RSSI:-80,StaMode:19,StaNum:2
2022-03-03 15:40:08 |INFO|WIFI|[c6:17:a5:44:28:4c]-SSID-CENSORED(5G):DISASSOC(disassociate from the AP)
2022-03-03 15:41:48 |INFO|WIFI|[f6:df:2f:07:f3:c2]-SSID-CENSORED(2.4G):recv DISASSOC(STA disassoc leaving or has left),RSSI:-71,StaMode:8,StaNum:3

When I googled: "Station kicked out due to excessive retries"

I found these posts:

https://community.talktalk.co.uk/t5/Fibre/Mass-disconnection-within-home-WiFi/td-p/2546796

https://community.talktalk.co.uk/t5/Broadband/DG8041W-Super-hub-Upload-issues/td-p/2516270

https://community.talktalk.co.uk/t5/Fibre/DG8041W-router-disconnection-and-upload-issues-Inherent-pr...

And a few others. ALL had an issue with the DG8041W router, which I have as well. While I'm not uploading files to the cloud, I do a lot of video conferencing, which uploads as well.

[Chris-TalkTalk]

I've booked the engineer for March 15 2022, AM (08:00-13:00) - please let us know how you get on

Chris

[EQDude]

Any time from the 14th March onwards. I am out of the country before then.

I work from home, if possible not around school pickup time (2:30-3pm)

[Chris-TalkTalk]

Hi EQDude,

Thanks answering the security questions. Could you give a couple of dates and time slots when you can be available for the visit and I'll book it for you

Chris

[EQDude]

Answered your PM and yes accept the potential charges

[Chris-TalkTalk]

If you'd like us to arrange the engineer visit can you confirm:

• That you accept potential Engineers charges


• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

 

I've also sent you a PM to confirm some other details

Chris

[EQDude]

Yes please I would appreciate it.

[Chris-TalkTalk]

Thanks for testing with the new router. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details

Chris

[EQDude]

Morning Chris,

I wanted to leave it a few days before updating. I received the router the next day, thank you! Swapped the router and it was up and down with speeds for about 12 hours. It also looked like I had been downgraded on the speed profile as it was reporting as maximum line speed at about 23Mbps.

About 24 hours later my daughter said the internet wasn't working again so she rebooted the router while I was out. Speed profile was showing back up 28Mbps. I then had the whole of Monday with no issues. The Downstream noise safety coefficient was hovering between 5-7.

Tuesday the problems started again: extremely slow speeds. Downstream noise safety coefficient below 3 again. Today I've had to reboot twice to get a website to load.

Here are stats prior to reboot:

And here they are again after reboot:

 

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

[Chris-TalkTalk]

OK, no problem, I'll just order the router and get back to you with the details 🙂

Chris

[EQDude]

yes please. I cannot work properly with everything being so slow.

Thanks 🙂

[Chris-TalkTalk]

OK, would you like me to send a router to test with?

Chris