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Broadband help

For queries about your TalkTalk broadband service.

Broadband has not be connected after homemove!

hanlewis1990
Popular Poster
Private Message

on ‎19-03-2022 08:30 AM

Message 3 of 3

I moved house last week and initially book my WiFi to be reconnected on the 13th, TalkTalk moved it to the 18th - which came and went with no signs of internet! 
no emails, no updates and my order progress just says the 18th still! 
Any help would be greatly appreciated 🙂 

Labels:
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎22-03-2022 04:14 PM

Message 1 of 3

Hi @hanlewis1990

 

Sorry that the order was pushed back. 

 

I can see that the line went active on the 21st, can you confirm this? 

 

Thank you. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-03-2022 09:08 AM

Message 2 of 3

Use Chat or call 03451 720088, @hanlewis1990.

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Forum staff will not be back on here before Monday. 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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