Broadband keeps dropping out for some reason it shows that I’m connected but obviously I’m not.

[MikeyP1]

Hi for some reason my broadband seems to keep dropping off it showing I’m connected but I’m not it is very frustrating hope you can help with this issue. 

[Debbie-TalkTalk]

Hi @MikeyP1 

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[Debbie-TalkTalk]

Hi @MikeyP1 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

Hi @MikeyP1 

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?