Hi I'm having a nightmare with my broadband. I had no connection all day yesterday. I tried the online trouble shooting before finally getting to the online chat, I had to do this using mobile data which is now all used up.
After an hour of running through numerous tests, I was told to factory reset and then reboot. 20 minutes later as advised still no connection.
I got back on the chat and had to go through the issue again for them to run the same background checks , nothing worked. It got passed to senior technical management who were going to call me back, I'm still waiting for this call.
Whilst I had no fix we found the old router and plugged that in and it works so I'm assuming it the Hub that's faulty. Problem is talk talk wont listen to me. I have been back on the chat today and clearly they dont read messages, I told them the old one works so can I get a new Hub and I was told they had to do the tests again yo which point I said there's no point because it will show as fine now the old router is connected, I have to work from home so cannot be without the internet any longer. I asked where my call back was to be told this would be within 1 to 3 days so not as I had been told the previous night. He couldnt send me a new Hub until all of the checks had been done, but I thought they had been the night before.
Any suggestions how I can get them to listen to me that I just need a new Hub sending out because mine doesnt work but the old router does so clearly the problem lies with the Hub and not a connection issue.
