Broadband outage on a regular basis

[dedmans1]

The last few weeks our Broadband has periods of outage that improves when turning the modem off and on. Last night, no Netflix etc could be had and it is getting very annoying. The Modem is rather warm and could that be the problem?

[Karl-TalkTalk]

No Problem 🙂

Karl 

[dedmans1]

All good so far 

Thank you

[Karl-TalkTalk]

Hi

OK, lets see how it behaves over the weekend.

Thanks  

Karl. 

[dedmans1]

Router arrived and connected.

Seems a lot sharper and faster.

Also has a brighter light on the front!

[Karl-TalkTalk]

Hi

OK, keep monitoring.  Try the new router when it arrives and lets see if if continues to behave.

Karl.

[dedmans1]

It has not yet and incidently the broadband has behaved since we last messaged

[Michelle-TalkTalk]

Morning,

How are you getting on, has the replacement router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi dedmans1

Ok no problem, we can try the router first. I will order this for you now 🙂

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[dedmans1]

I would also add that my PC is not receiving emails today on my outlook account but my phone is! Very weird. never had that before.

[dedmans1]

I cannot shift the router today as my daugter is working here as it is such a hot day. A new router might be a good idea as the one we have has been here a long time and seems to get quite warm

[Debbie-TalkTalk]

Hi @dedmans1 

Would it be possible to connect the router to the test socket for a short while whilst I run another line test?

Would you like me to send a replacement router for testing too?

[dedmans1]

The router is connected to an extension socket that was rewired completely less than a year ago when our land line failed. All is generally good but as I say there are numerous outages that sometimes improve when turned off and on. It ia a Sagem unit.

[Debbie-TalkTalk]

Hi @dedmans1 

I'm really sorry to hear this.

The line test has detected a potential fault. Is the router currently connected at the test socket?

[KeithFrench]

What make/model of router do you have? When this happens, what is the exact state of the light(s) on the front of it? Does the problem only affect wirelessly connected devices or wired (Ethernet) ones?