Broadband / router issue.

[harveywilliams]

Is there a current problem with talktalk's internet service? My router is "flashing red" at the moment, and the down detector website indicates I'm not the only one. Could someone look into it please?

Thanks.

[Michelle-TalkTalk]

Morning,

Thanks for confirming 🙂

Thanks

[harveywilliams]

Back online here, thanks do much!

[oblonggroup]

& now it's back online.

[Michelle-TalkTalk]

Morning,

It looks like this is related to a known incident and our team are currently working to resolve.

Thanks

[oblonggroup]

Same here, W72EY.

5:06 am went offline.

To add insult to injury I can't login to the Support Portal. Thus I'm here.

[harveywilliams]

I've just tried using a wired connection, but... nothing.

[harveywilliams]

Thank you! Down detector indicates something pretty severe happened around 5am this morning...

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I'm currently looking into this and will let you know as soon as I know more.

Thanks

[harveywilliams]

Hi. Yes, voice/phone service is fine.

[Michelle-TalkTalk]

Morning,

I've run a test on the line which hasn't detected a fault. Is the voice service ok? Do you have a test socket?

Thanks

[harveywilliams]

(Now flashing red/green  but still no connection)